Managing conflict through organizational ombuds programs: the exercise of remedial and preventive voice in the workplace

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Rutgers University, 2007 - Psychology - 640 pages
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Organizations have grappled with how to manage conflict in the workplace, instituting a variety of internal mechanisms for the mobilization of employee grievances and the expression of employee voice. Organizational ombuds programs are one such mechanism, adapted from the classical, government ombuds concept but not necessarily retaining the hallmarks of independence, neutrality, and confidentiality of the ombuds role. Very little is known about how organizational ombuds programs are actually structured, nor how they function to facilitate the mobilization of employee concerns or employee voice in the workplace.

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Review of the Literature
Researching the Organizational Ombuds Function
Employers Structural Choices for their Ombuds Programs

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