Business Process ManagementBusiness Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. |
Contents
Training Services | 1 |
Frequently asked questions | 2 |
The framework | 47 |
BPM and the organization | 311 |
Appendices tools and techniques | 343 |
| 461 | |
| 465 | |
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Common terms and phrases
achieved activities activity-based costing alignment analysis approach aspects benefits BPM program BPM project BPMM business process improvement Business Process Management business rules engine business unit CBPE cess change management Chapter checklist chief process officer communication completed components Continued costs delivery detail document end-to-end process ensure enterprise architecture example executive expectations external feedback Figure framework guidelines identified impact important include the following initial Innovate phase input involved issues Launch pad phase leadership list of end-to-end metrics monitoring objectives options organization’s organizational outcomes outsourcing performance measures pro Process Analyst process goals process improvement process models process owners project manager project scope project sponsor project team quick wins relevant responsibility risks role scenarios Six Sigma Sogeti specific staff stakeholder management Step structure success Sustainable performance targets team leaders tool Understand phase Update user acceptance testing users vendors workshop