Empowering Your Library: A Guide to Improving Service, Productivity, and ParticipationWhether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources--time, people, and money. They also help enhance your team's morale, innovation, continuous improvement, and customer service--the building blocks for funding libraries' vital and ongoing role in their communities. |
Contents
The Case for an Empowered Library | 1 |
Empowerment and the Learning Organization | 11 |
What about Motivation? | 17 |
Excellent Communication | 24 |
Creating Shared Vision and Trust | 29 |
The Managers Role | 35 |
Common terms and phrases
ability action learning Annie McKee Art Kleiner behavior benefits Best Practices brary BUILDS RESONANCE Business School Pr challenges coaching commitment competencies continuous learning Courageous Follower customer service Daniel Goleman effective emotional intelligence empowered library empowerment encouraged enhance excellent communication expertise facilitate feedback feel Fifth Discipline FIGURE focus followership Forced field analysis ganization goals guidelines Harvard Business School human resources Ibid impact implementing important improve individual differences interpersonal intrinsic motivation involves Jack Welch learners learning organization librarians library employees library leaders Library managers library's managers and supervisors Maslow's meet mental models models Motivating Today's Library needs opportunities organization's organizational performance personal mastery planning Primal Leadership Productivity questions relationships responsibility Richard Boyatzis Richard Hackman role Sandra Nelson self-directed learning Self-Managed Senge shared vision skills social strategies stress systems thinking talk tion Today's Library Staff trust understand Warren Bennis workplace