Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

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CRC Press, Mar 23, 2011 - Medical - 280 pages
Winner of a 2009 Shingo Research and Professional Publication Prize

Drawing on his years of working with hospitals, Mark Graban explains why and how Lean can be used to improve safety, quality, and efficiency in a healthcare setting. After highlighting the benefits of Lean methods for patients, employees, physicians, and the hospital itself, he explains how Lean manufacturing staples such as Value Stream Mapping and process observation can help hospital personnel identify and eliminate waste in their own processes — effectively preventing delays for patients, reducing wasted motion for caregivers, and improving the quality of care.

Additionally, Graban describes how Standardized Work and error-proofing can prevent common hospital errors and details root cause problem-solving and daily improvement processes that can engage all personnel in systemic improvement. A unique guide for healthcare professionals, Lean Hospitals clearly elaborates the steps they can take to begin the proactive process of Lean implementation.

The book has an accompanying website with more information.

Mark Graban was quoted in a July 2010 New York Times article about lean hospitals.

*Given the increase in candidates from the health services sector, the Lean Certification and Oversight Appeals committee has approved Lean Hospitals by Mark Graban as recommended reading in pursuit of the Lean Bronze Certification exam.

Mark Graban speaks about his book on the CRC Press YouTube channel.


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Mark Graban creator of the Lean Blog and now author of Lean hospitals takes readers through an interesting journey showing how Lean an be applied and has been applied in hospitals.
He draws examples
from his own personal experience as a consultant helping hospitals improve their process using Lean. The book comes packed with facts and data that is rather insightful on how much 'waste' exists in hopsitals and health systems. This book would be quite useful for hospital managers, leaders and performance improvement consultants interested or invested in Lean-ing out processes and focussed on improving patient care by reducing waste systematically and practically. 

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About the author (2011)

Mark Graban is the Director of Communications and Technology for the Healthcare Value Leaders Network.

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