Effectively Managing Human Service OrganizationsThis easy-to-read volume provides practical, workable ideas for improving management of social services organizations. It addresses five major issues: leadership; getting things done; interacting with staff; assessing and rewarding performance; and enhancing employee productivity. With real-life examples used throughout, the book also explores such issues as: dismissing unproductive staff; dealing with sexual harassment; managing cultural diversity; and handling stress. |
Contents
Setting the Tone of the Organization | 1 |
The Culture of a Productive Organization | 21 |
Review | 37 |
Copyright | |
12 other sections not shown
Common terms and phrases
accomplish achieve action activities agency Alexander Hamilton analysis appraisal approach assignments become behavior Business challenge clarify clients commitment communication complete concerns conflict consider convey culture deal decision determine develop discussion Drucker dynamic planning effective managers emphasis encourage ensure establish evaluation example expectations experience feedback focus foster funding goals Groupthink Hamilton Institute handle Harvard Business Review human service organizations ideas identify impact implementing important improve increase interpersonal relationships invest involved job enrichment limited major management by objectives meeting ment mission motivation Newbury Park nonprofit objectives Odewahn opportunity organization's organizational organizational culture participants Performance appraisal person PFP system positive possible prepared priorities problem problem-solving productivity require responsibilities rewards role salary sense sexual harassment situation skills specific staff feel staff member supervisors tasks thinking tion tive understand unit unproductive employee writer's block York zation