An ounce of application is worth a ton of abstraction: a practical guide to implementing total quality management
LEADS Corporation and Piedmont Pub. Partners, 1992 - Business & Economics - 247 pages
An overwhelming majority of organizations implementing TQM are encountering significant problems in making it work. This guide examines the root causes of unsuccessful TQM programs. Using clear examples from other companies whose TQM programs have succeeded and/or failed, An Ounce of Application is Worth a Ton of Abstraction identifies the key elements of TQM. J. Michael Crouch helps demystify the process of implementing organization-wide TQM.
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Part One Total Quality ManagementIntroduction and Rationale
The Need For Change
The Benefits Of TQM
16 other sections not shown
achieved Action Arm Action Team activities approach appropriate aspect attitude Burger King business processes Chapter common comprised concept of TQM consider continuous improvement Cost of Unquality create customer satisfaction customer's requirements defined described developed elements eliminating error External Customers fail-safe failure focus focuses functional areas goal ideas Identify impact implementing TQM individual Inhibitors internal Johnsonville Foods language of TQM launching management fad management's mechanism meet ment methodology modeling behavior Natural Work Group organization's organizational organizational culture output owner PARALLEL JOURNEYS participation performance standard person phase prevention problem solving process improvement products and services Quality Circles Quality Cost Quality Improvement question Requirements Analysis Right Things Right root cause senior management specific Steering Arm step strategy supplier task teamwork Technical Improvement techniques tion Total Quality Management TQM effort TQM implementation TQM organization TQM process trap typically valid vehicle Woody Hayes Wrong Things