Creative problem solving: a guide for trainers and management
Creative problem solving (CPS) is a six-step process designed to help people systematically resolve nonroutine, ambiguous types of problems. Because most organizational problems tend to be nonroutine, skill in using CPS process can confer a significant competitive advantage. Creative Problem Solving gives training managers the information they need to develop and teach a course on CPS. VanGundy provides an overview of the process, elements of the creative climate needed to foster CPS and innovative thinking, creative thinking exercises designed to illustrate specific CPS principles, and easy-to-follow descriptions of proven idea-generated methods.
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Introduction to Creative Problem Solving
Creative Thinking Climates
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ability acceptance-finding action plan Alex Osborn analogies approach assisters and resisters assumptions awareness basic begin brainwriting Chapter combine concerns consider convergent activities convergent phase CPS model CPS process CPS stages creative climates creative problem solving creative thinking criteria deal decision decision matrix develop discuss divergent and convergent elements employees encourage erwise evaluation example exercises facilitator fact-finding factors Figure Finally flexibility fluency goal golf cart group members GUIDELINES FOR TRAINERS hotspots idea-finding ill-structured implementation important improve increase individual instance involved IWWM large number learning styles look major MBTI method motivation Murphy's Law negative number of ideas objective area objective-finding obstacles organization outcome ownership Parnes participants perspectives positive Possible solutions potential solutions prob probably problem definitions problem situation problem statement problem-finding recycle redefinitions relates requires result seminars solution-finding someone stimulation suggest things types of problems VanGundy words write