Consumer benefits associated with the changing financial services environment: hearing before the Subcommittee on Financial Institutions and Consumer Affairs of the Committee on Banking, Housing, and Urban Affairs, United States Senate, Ninety-ninth Congress, second session, on ... May 7, 1986

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U.S. G.P.O., 1986 - Banks and banking - 84 pages
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Opening statements
A New Focus on Retail Customer Values article by Robert
Kenneth Kehrer consultant and researcher Kenneth Kehrer Associates

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