Danger in the Comfort Zone: From Boardroom to Mailroom--how to Break the Entitlement Habit That's Killing American Business

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Amacom, American Management Association, 1995 - Business & Economics - 255 pages
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"Since the original publication of this important and controversial book, it has stirred up business thinkers everywhere. Now this landmark work has been updated and expanded -- with five all-new chapters -- to meet today's continuing challenges to the nation's productivity and morale. Danger in the Comfort Zone examines the phenomenon of the ""entitlement"" mentality in the American workforce -- people's preoccupation with their rewards rather than their responsibilities. Bardwick describes three basic mindsets and shows the effect of each on individuals and their organizations: * Entitlement -- people feel entitled to rewards and lethargic about having to earn them; motivation and job satisfaction are low * Fear -- people are paralyzed; the threat of layoffs makes them focus on protecting their jobs rather than doing them well * Earning -- people are energized by challenge; they know their accomplishments will be noticed -- and rewarded In this paperback edition, Bardwick points out that although the ""fear"" element has undoubtedly grown in the last few years, the entitlement attitude is still firmly entrenched at all levels. She offers additional chapters with new, specific techniques for pulling people out of the quagmire of fear and complacency, and igniting them with the energy of true earning."
 

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User Review  - AlexTheHunn - LibraryThing

This examines the complacency and lack of driving motivation that characterizes American business, compared to its real or perceived zeal several decades ago. Its point is that American busisness can ... Read full review

Contents

A New Look at a Familiar Problem
1
Danger in the Comfort Zone
7
The American Dream Shattered
9
When Organizations Are Too ComfortableThe Lethargy of Entitlement
20
When Organizations Are Too StressedThe Paralysis of Fear
35
When Organizations Are Revitalized The Energy of Earning
53
Understanding How People WorkThe Earning Curve
65
Moving Away From EntitlementIncrease Pressure
82
On the Personal Side
153
Questions and Answers
170
Finding Comfort in Endless Danger
183
The Borderless Economy
185
Get Real
193
Operate in Optimum Ways
203
Critical Conditions Trust Commitment Success
213
Give Thanks for Hard Times
229

Moving Away From FearDecrease Pressure
102
Maintaining the Creative Energy of Earning
117
The New Paradigm
134
Notes on Sources
235
Index
249
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About the author (1995)

JUDITH M. BARDWICK, Ph.D. (La Jolla, CA) is a management consultant whose clients include IBM, Eastman Kodak, Monsanto, Exxon, and AT&T. She is a clinical professor of psychiatry at the University of California, San Diego. Dr. Bardwick is the acclaimed author of The Plateauing Trap, The Psychology of Women, and In Transition.

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