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according Administration agency airline Akabas alcohol abuse alcohol and drug Alcoholics Anonymous ALMACA assessment and referral Association basis benefits broadbrush chemical dependency Chiabotta claimed client conduct confidentiality consent consortium contract corporate costs counseling services court coverage credentials develop disclosure drug abuse drug testing EAP consultant EAP counselor EAP field EAP practitioners EAP professionals EAP programs EAP services EAP staff EAP's EASNA Employee Assistance Program employee's evaluation executive external programs federal Firestone firm health maintenance organizations HMOs in-house individual inpatient internal EAP involved issues job performance Kovach labor labor/management Leineke ment mental health organization outpatient percent personal problems personnel physician-patient privilege Pilkington plaintiffs R.I. Employee Assistance records recovering alcoholics regulations rehabilitation self-referral Silverman stress subsection substance abuse supervisors therapist tion troubled employees union union stewards United Technologies Wall Street workforce workplace