Send (Revised Edition)

Front Cover
Knopf Doubleday Publishing Group, Sep 2, 2008 - Business & Economics - 288 pages
2 Reviews
Send—the classic guide to email for office and home—has become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication.  Filled with real-life email success (and horror) stories and a wealth of useful and entertaining examples, Send dissects all the major minefields and pitfalls of email. It provides clear rules for constructing effective emails, for handheld etiquette, for handling the “emotional email,” and for navigating all of today’s hot-button issues.  It offers essential strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send.  Send is now more than ever the essential book about email for businesspeople and professionals everywhere.

From the Trade Paperback edition.

What people are saying - Write a review

User Review - Flag as inappropriate

Some practical advice about email, with some very funny examples that makes this very easy reading.

Review: Send (Revised Edition): Why People Email So Badly and How to Do It Better

User Review  - Jacqi - Goodreads

Excellent book on e-mail etiquette with really good examples. Read full review


Introduction Why Do We Email 50 Badly?
The Emotional Email
Email from Taking Over Your Life
How to Read Your Header
n dcx

Other editions - View all

Common terms and phrases

About the author (2008)

David Shipley is the deputy editorial page editor and Op-Ed page editor of The New York Times. Previously, he was a senior presidential speechwriter in the Clinton administration. He lives in New York.

Will Schwalbe is the founder and CEO of  Prior to that, he was editor in chief of Hyperion Books and a journalist, writing for such publications as The New York Times, Insight for Asian Investors, and Business Traveller. He lives in New York.

David Shipley and Will Schwalbe are available for select readings and lectures. To inquire about a possible appearance, please contact the Random House Speakers Bureau at

From the Trade Paperback edition.

Bibliographic information