It's Always Personal: Emotion in the New Workplace

Front Cover
Random House, 2011 - Business & Economics - 234 pages
18 Reviews
How often have we heard “It’s nothing against you, it’s not personal—it’s just business”? But in fact, at work it’s never just business—it’salwayspersonal.In this groundbreaking look at what’s really going on from 9 to 5—the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration—journalist and former corporate executive Anne Kreamer shows us how to get rational about our emotions, and provides the necessary new tools to flourish in an emotionally charged workplace. 

With women now the majority of the workforce and the lines between office and personal life blurring as never before, the dynamics of work have shifted profoundly.It’s Always Personalcombines the latest information on the intricacies of the human brain, candid stories from employees, and the surprising results of two new national surveys, reported here for the first time, which reached out to workers from all walks of life about their emotions on the job.

Both timely and crucial,It’s Always Personalalso reveals
 
• a neurological understanding of the six main emotional flashpoints: anger, fear, anxiety, empathy, joy, and crying
• an exploration of why we as a society self-defeatingly regard displays of emotion in the workplace as shameful, and how the different emotional rules applied to men and women affect our modern notions of gender equality
• evidence that suppressing emotions can actually have a negative impact on companies’ bottom lines
• a step-by-step guide for identifying your emotional type: Spouter, Accepter, Believer, or Solver, with appropriate tactics for dealing with that style in a complex work environment
• Emotion Management Toolkits that provide the means to cope with specific emotionally challenging situations

An innovative study of gender, emotion, and power,It’s Always Personalis an essential companion for everyone—managers and employees alike—navigating the often confusing and challenging realities of the contemporary workplace.

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Review: It's Always Personal: Navigating Emotion in the New Workplace

User Review  - Kari - Goodreads

Learned a lot in this book! She had great tips on dealing with emotions and tons of information medically on emotion that was helpful. Read full review

Review: It's Always Personal: Navigating Emotion in the New Workplace

User Review  - Cindy - Goodreads

As the title says and as we know it, it's not just business. It's always personal. Kreamer's book is well-researched and well-written such that you can follow her thought process. My favorite part is ... Read full review

About the author (2011)

Anne Kreamer is the author of Going Gray:What I Learned about Beauty, Sex, Work, Motherhood, Authenticity and Everything Else that Really Matters, a former executive vice president and worldwide creative director of Nickelodeon, part of the founding team of SPY magazine, and a onetime columnist for both Fast Company and Martha Stewart Living. Her work has appeared in Time, Real Simple, Travel & Leisure, and More. She graduated from Harvard College and lives in Brooklyn with her husband, the writer Kurt Andersen.

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