Operations Management: Critical Perspectives on Business and Management, Volume 1

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Taylor & Francis US, 2003 - Business & Economics - 520 pages
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Describes the key concepts of operations management, covering such topics as planning and control, the role of technology, and "just-in-time" techniques.
 

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Contents

An introduction to general themes and specific readings
1
Supply chains and networks 1
24
The evolution of manufacturing and service operations
35
The bullwhip effect in supply chains
37
Extract from An Enquiry into the Nature and Causes
47
the bullwhip effect
52
reappraising
54
an evaluation
73
Quality and improvement
219
from factory to service management
236
new frontier in operations management
242
Productionline approach to service
253
theoretical bases
271
a state of the art survey
293
missing link in corporate strategy
320
Assessing operations management from a strategic perspective 135
335

antecedents mechanisms and forms
89
Extracts from My Life and Work
92
Extracts from Today and Tomorrow
109
Research in operations management
122
Making the most of foreign factories
123
The beginnings of operations research 19341941
136
Strategies for globalizing service operations
143
can we find laws
152
PART 2
155
Operations management from Taylor to Toyota
172
The right mindset for managing information technology
187
Triumph of the lean production system
193
Alternative perspectives methodology
197
On theory in operations management
211
Total quality control 221
351
a literature review
361
Firm resources and sustained competitive advantage
386
an introduction
411
linking complexity theory
413
at the intersection of
431
the effect of parts
446
an update for the 1990s
453
The factory as learning laboratory
456
the challenges
468
Toward a new architecture for POM
482
Understanding industrial crises
484
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