The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

Carla O'Dell, Cindy Hubert

John Wiley & Sons, Jan 31, 2011 - Business & Economics - 256 pages

The best thinking and actions in the fast-moving arena of collaboration and knowledge management

The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today.

• Build or retrofit your organization for new ways of working and collaboration by using knowledge management
• Adapt to today's most popular ways to collaborate such as social networking
• Overcome organization silos, knowledge hoarding and "not invented here" resistance
• Take advantage of emerging technologies and mobile devices to build networks and share knowledge
• Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster

Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples – the case studies and snapshots of how best practice companies are achieving success with knowledge management.

Contents

• A Call to Action: 19
• Knowledge Management Strategy: 35
• Proven Knowledge Management Approaches: 61
• Emerging Knowledge Management Approaches: 81
• Working Social Networking: 109
• Governance Roles and Funding: 117
• Building a KnowledgeSharing Culture: 129
• Measuring the Impact of Knowledge Management: 143
• Make Best Practices Your Practices: 157
• Appendix Case Studies: 163
• References: 227
• Index: 233

About the author

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (www.apqc.org/km), and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

Bibliographic information

• Title: The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business
• Authors: Carla O'Dell, Cindy Hubert
• Edition: illustrated
• Publisher: John Wiley & Sons, 2011
• ISBN: 1118015185, 9781118015186
• Length: 256 pages
• Subjects: Business & Economics / Decision-Making & Problem Solving; Business & Economics / General; Business & Economics / Management