The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

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John Wiley & Sons, Jan 31, 2011 - Business & Economics - 256 pages
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The best thinking and actions in the fast-moving arena ofcollaboration and knowledge management

The New Edge in Knowledge captures the most practical andinnovative practices to ensure organizations have the knowledgethey need in the future and, more importantly, the ability toconnect the dots and use knowledge to succeed today.

  • Build or retrofit your organization for new ways of working andcollaboration by using knowledge management
  • Adapt to today's most popular ways to collaborate such associal networking
  • Overcome organization silos, knowledge hoarding and "notinvented here" resistance
  • Take advantage of emerging technologies and mobile devices tobuild networks and share knowledge
  • Identify what can be learned from Facebook, Twitter, Google andAmazon to make firms and people smarter, stronger and faster

Straightforward and easy-to-follow, this is the resource you'llturn to again and again to get-and stay-in the know. Plus, the bookis filled with real-world examples – the case studies andsnapshots of how best practice companies are achieving success withknowledge management.


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A Call to Action
Knowledge Management Strategy
Proven Knowledge Management
Emerging Knowledge Management
Working Social Networking
Governance Roles and Funding
Building a KnowledgeSharing Culture
Measuring the Impact of Knowledge
Make Best Practices Your Practices
Case Studies

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About the author (2011)

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (, and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

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