Fad Surfing In The Boardroom: Managing In The Age Of Instant Answers

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Basic Books, Oct 7, 1996 - Business & Economics - 254 pages
2 Reviews
Welcome to the fad-surfing age, complete with a seemingly endless supply of programs and mantras for accomplishing "breakthroughs" in performance and achieving "world-class" results. To reivew just a few of the options: you can, if you wish, flatten your pyramid, become a horizontal organization, and eliminate hierarchy from your company. You can empower your people, open your environment, and transform your culture. You can listen to your customers, create a customer-focused organization, and commit to total customer satisfaction. You can do the "vision thing, " write a mission statement, and put together a strategic plan. You can improve continuously, shift your paradigms, and become a learning organization. You can devote yourself and your company to total quality management. Or you can reengineer your corporation, with the intent, in the words of the original reengineers, of creating a "business revolution."
 

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The glossary may be the best of all.

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I have a soft spot in my heart for books that don’t take the world of business too seriously, and this book qualifies. Brilliantly and absurdly written, you will see yourself and the silly moments of business on every page.

Contents

Setting the Overall Direction
1
Getting to Content
15
Why
25
LIFE IN THE UPSIDEDOWN PYRAMID
37
Time to
51
OPEN ENVIRONMENTS AND OTHER ORGANIZAHONAL
65
THE EMPOWERMENT CONUNDRUM
79
JUDGMENT EMPOWERMENT AND THE PARABLE OF
93
Moving from Customers to Strategy
145
Why the Real Question
159
MORE INSTANT ANSWERS
171
How to Cost Cut Your
197
A Look at the Courage
205
THE EXPANDED FAD SURFERS DICTIONARY OF BUSINESS BASICS
213
ACKNOWLEDGMENTS
228
INDEX
245

Determining What the Customers Really Want
107
CUSTOMER FOCUS AND OTHER PRODUCT DEVELOP
131
PERMISSIONS ACKNOWLEDGMENTS
254
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About the author (1996)

Eileen Shapiro is president of The Hillcrest Group, Inc., a management consulting firm in Cambridge, Massachusetts. Formerly with McKinsey & Company, Inc., she received her MBA from Harvard Business School.

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