Hoshin Kanri: The Strategic Approach to Continuous Improvement
The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only to have been replaced with the next 'big thing' when it came along. Hoshin Kanri is not the next big thing in quality, it is a strategic approach to continuous improvement that provides a context for all of the individual elements such as Six Sigma or Lean Manufacturing. David Hutchins' Hoshin Kanri shows you how to develop a dynamic vision for continuous improvement; to implement effective policies to support it; to link key performance indicators to Six Sigma, Lean Manufacturing and Kaizen and to sustain a strategy-led programme for improving business performance.
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13 Six Sigma
14 Lean Manufacturing
15 Process Analysis and Process ReEngineering
16 The Principles of Continuous Improvement
17 Quality Circles
18 Business Management Systems
19 Quality Function Deployment
achieve Affinity Diagram auditing auditor auditor’s approach Benchmarking brainstorming Business Management System cards causes cent Chapter chart Circle activities Circle programme competitors concept Continuous Improvement customer satisfaction Drivers Customers effective employees engineering enjoy 50 ensure example Figure Fishbone Goals Heijunka Hoshin Kanri Management House of Quality ideas identify important Improvement Projects industry involved Japanese Jidoka Kano Model KPIs Lean Manufacturing Legislation Product-Liability WTO Loose Brick Management by Policy market Financial plan means methods Mobarakeh Objectives operation organisation output overall Pareto Analysis PDCA Possible activities problems Product Liability Product or Service Product Recall Quality Circles Quality-Related Costs realise reduce relevant responsibility Risk Sigma Lean Manu Six Sigma Lean statistical Statistical Process Control steering committee supervisor suppliers Supply Chain Management Targets techniques top 10 global top management Total Quality Toyota whilst workforce