Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities

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CreateSpace Independent Publishing Platform, Sep 3, 2015 - Evaluation research (Social action programs) - 202 pages
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This is the 10th Anniversary Edition of Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services. RBA is a common sense approach that replaces all the overly-complex and jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. The RBA framework has been used in over 40 U.S. states and numerous countries around the world. Additional information about RBA can be found on the FPSI website resultsaccountability.com and in the soon-to-be-released RBA Companion Reader. (For those who already have the 2009 edition of Trying Hard Is Not Good Enough, please note that there is no change in the basic message and structure of RBA, and the 2009 and 2015 editions can be used concurrently.) A complete inventory of changes in the 2015 edition can be found on the FPSI website.

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About the author (2015)

Mark Friedman grew up in Silver Spring, Maryland. In high school he organized a rally against apartheid & got arrested at the South African embassy. He attended film school at the University of Southern California, where he wrote a short film titled "Broken Record," which the Disney Channel optioned for a cable television movie. Friedman has also worked on the Dukakis campaign, read scripts for the Fox Network, taught for the "Princeton Review," attended law school for a semester, & attended the writing program at Johns Hopkins University, where he is currently a visiting lecturer. His book "Columbus Slaughters Braves" was inspired by a 1995 baseball game in which Cal Ripkin broke Lou Gehrig's consecutive games record. Though Friedman loves baseball for its innate drama, he maintains that he has no athletic ability whatsoever. He lives in Baltimore, Maryland.

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