Organizing for Quality: The Improvement Journeys of Leading Hospitals in Europe and the United States

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Radcliffe Publishing, 2008 - Business & Economics - 252 pages
This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improvement. Implication for research and practice are considered, and a checklist of possible challenges has been drawn up to help identify any 'gaps' in initiatives. Healthcare policy makers and shapers including hospital chief executives and NHS directors will find this book enlightening, as will healthcare quality improvement and service development researchers and professionals. Clinicians with an interest in quality improvement will also find much of interest.
 

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Contents

VIII
1
IX
15
X
35
XI
57
XII
83
XIII
101
XIV
119
XV
145
XVII
167
XVIII
187
XIX
203
XX
211
XXI
231
XXII
233
XXIII
247
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About the author (2008)

respectively Professor of Health Services Management, Royal Free and University College Medical School, London; Associate Social Scientist, RAND Corporation, Santa Monica, California, USA; Principal Research Fellow, Royal Free and University College Medical School, London

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