A culture for academic excellence: implementing the quality principles in higher education, Volume 25, Issue 1
Jann E. Freed, Marie R. Klugman, Jonathan D. Fife, ERIC Clearinghouse on Higher Education, Association for the Study of Higher Education
Graduate School of Education and Human Development, George Washington University, 1997 - Education - 191 pages
Reviews key principles for improving quality in higher education institutions. Discusses methods that should be implemented as a total system approach and offers a new vision of how institutions operate.
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The Need for Change
The History of the Quality Movement
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academic achieve administrators affinity diagram American assessment behaviors Belmont University campus cause-and-effect diagram classroom collaboration colleges and universities committed Community College continuous improvement continuous quality improvement Deal and Jenkins decisions defined Deming department chair Edwards Deming effective employees empowering environment expectations Fife FIGURE flow chart focus force field analysis goals higher education higher education institutions ideas implementing the quality improve processes improve quality individual influence institution's mission institutional culture interaction involved Juran Kaoru Ishikawa Klugman leadership learning measure ment organization organization's organizational paradigm Pareto diagram percent performance perspective ples problems programs quality culture quality movement quality principles relationships responsibility rewards role Samford University Sashkin and Kiser Schmidt and Finnigan Senge Seymour and Collett shared shift skills stakeholders systematic Tague teaching teamwork thinking tion Total Quality Management understand values vision and mission Winona State University