The Ethics Challenge in Public Service: A Problem-Solving Guide

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John Wiley & Sons, Mar 11, 2005 - Business & Economics - 300 pages
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Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is ethical to dissent from agency policy. This essential text explores managers' accountability to different stakeholders and how to balance the often competing responsibilities.
 

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"Most risk problems can be solved only by ethical analysis and democratic process: the most important aspect of risk is not scientific but ethical." p79
"Bureaucracy is not solely a governmental
trait; it is the way contemporary society organizes joint action to perform complex tasks." p103
Useful research resources:
Resource A: chronology of theoretical and applied ethics in public service
Resource B: selected internet resources
Resource C: tools for making ethical decisions
 

Contents

A ProblemSolving Guide Second Edition Part Two TOOLS FOR PERSONAL DECISION MAKING
119
A ProblemSolving Guide Second Edition Part Three ETHICS AND THE ORGANIZATION
183
A ProblemSolving Guide Second Edition Afterword The Job Ahead
269
A ProblemSolving Guide Second Edition Resource A Chronology of Theoretical and Applied Ethics in Public Service Work in Process
272
A ProblemSolving Guide Second Edition Resource B Selected Internet Resources
301
A ProblemSolving Guide Second Edition Resource C Tools for Making Ethical Decisions
313
A ProblemSolving Guide Second Edition REFERENCES
322
A ProblemSolving Guide Second Edition NAME INDEX
343
A ProblemSolving Guide Second Edition SUBJECT INDEX
349
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About the author (2005)

Carol W. Lewis is professor of political science at the University of Connecticut. She is a consultant and trainer for public agencies and professional organizations at the local, regional, state, national, and international levels.

Stuart C. Gilman is a consultant in Washington, D.C., working with state government and federal agencies, for large corporations and nonprofit organizations, as well as multinational organizations. He is a former senior executive with the U.S. Office of Government Ethics and professor at the Federal Executive Institute.

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