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acceptance accurate actor-observer bias Applied Psychology assessment centers AT&T Behavioral Observation Scale Bernardin central tendency Closed-circuit television co-workers Communications Skill competency/skill tests criteria criterion Critical Incident Critical Incident Technique decisions describe discuss EEOC Effects of Rater employee performance employee's eval formance appraisal functions Glenview halo iden identify Ilgen important improve individual instructor involvement issues job analyses job performance Journal of Applied judge judgmental measures Management Management by Objectives managerial mance appraisal mation ment method Michigan State University nization objective OFCCP orga organization organizational participation peer ratings Performance Appraisal Sessions performance appraisal systems performance dimensions performance evaluation system performance feedback performance goals PERFORMANCE PLANNING performance ratings person personnel positions problem procedures production rater biases rater training program rating scales relevant reliability requires response role skills and abilities specific subordinate super task techniques tion tive University of Washington valid visor Wexley