The Man Who Lied to His Laptop: What We Can Learn About Ourselves from Our Machines

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Penguin, Sep 2, 2010 - Psychology - 256 pages
31 Reviews
Counterintuitive insights about building successful relationships- based on research into human-computer interaction.

Books like Predictably Irrational and Sway have revolutionized how we view human behavior. Now, Stanford professor Clifford Nass has discovered a set of rules for effective human relationships, drawn from an unlikely source: his study of our interactions with computers.

Based on his decades of research, Nass demonstrates that-although we might deny it-we treat computers and other devices like people: we empathize with them, argue with them, form bonds with them. We even lie to them to protect their feelings.

This fundamental revelation has led to groundbreaking research on how people should behave with one another. Nass's research shows that:
  • Mixing criticism and praise is a wildly ineffective method of evaluation
  • Flattery works-even when the recipient knows it's fake
  • Introverts and extroverts are each best at selling to one of their own

Nass's discoveries provide nothing less than a new blueprint for successful human relationships.


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Review: The Man Who Lied to His Laptop: What We Can Learn about Ourselves from Our Machines

User Review  - August Niehaus - Goodreads

Okay. This took way longer than it needed to, but that's also why it loses a star: it was a bit of a slog. Thirty-plus scientific studies can only be so boiled down - you're still going through the ... Read full review

Review: The Man Who Lied to His Laptop: What We Can Learn about Ourselves from Our Machines

User Review  - Goodreads

Interesting book on interaction design from the perspective of social interaction. Nass has written a book where he picks all his experiments done to test interaction with computers to extract ... Read full review


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What Is Emotion?
How to Quiet the Overly Excited and Stir the Overly Calm
Why Are Labels So Powerful?

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About the author (2010)

Clifford Nass is the Thomas M. Storke Professor at Stanford University and director of the Communication between Humans and Interactive Media (CHIMe) Lab. He is a popular designer, consultant, and keynote speaker, and is widely quoted by the media on issues such as the impact of multitasking on young minds. He lives in Silicon Valley.

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