Total Quality: Management, Organization, and StrategyAn overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy. |
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Contents
Introduction | 3 |
Approaches to Total Quality | 33 |
Tools and Techniques for Quality | 67 |
Copyright | |
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achieve actions activities advantage American approach areas Award Baldrige better called causes chapter commitment communication company's competitive concept continuous improvement costs create culture decisions Deming departments discussed effective efforts employees empowerment engineers establish example executives expectations Figure firms focus functional goals ideas identify implementation important increase industry internal involvement Japanese Juran lead leaders leadership levels major manufacturing means measures meet ment methods needs objectives operations organization organizational percent performance planning plant practices principles problems quality improvement reduced relationships requirements responsibility Review role satisfaction share specific standard strategy structure success suppliers teamwork theory total quality types understand United vision workers York