Total Quality: Management, Organization, and Strategy
West Publishing Company, 1994 - Total quality management - 288 pages
This text provides an overview of the general concepts of quality and links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.
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Planning and Improvement
Quality in CustomerSupplier
DesigningOrganizations for Quality
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achieve approach Award criteria Baldrige Award Baldrige National Quality behavior benchmarking cause-and-effect diagram chapter check sheet company's competitive advantage competitors continuous improvement costs create cross-functional cross-functional teams culture customer expectations customer needs customer satisfaction Deming Deming Prize Deming's deployment diagram Discussion Questions Edwards Deming empowered empowerment engineers example firms focus goals Hillshire Farm House of Quality identify implementation important improve quality industry internal customers Japanese Juran Kaizen leaders Malcolm Baldrige National manufacturing meet ment middle managers National Quality Award operations organization organizational percent performance practices principles problems product design products and services quality efforts Quality Function Deployment quality improvement quality-oriented reduced requirements responsibility role self-managed teams specific statistical process control steering committee strategy success suppliers Tampopo teamwork technical features theory tion top management Total Quality Management traditional management vision workers workforce Xerox