How Libraries and Librarians Help: A Guide to Identifying User-centered Outcomes

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American Library Association, 2005 - Language Arts & Disciplines - 183 pages
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Being able to tell your library's story, illustrating how library services provide value and help the community and users, is the key to your library's future. The practice of measuring outcomes is becoming crucial to the library's ongoing mission: libraries are being called upon to address the value of library programs by assessing their effects on library patrons and the community as a whole. With funding under a National Leadership Grant from the Institute of Museum and Library Services (IMLS), Durrance and Fisher have developed the How Libraries and Librarians Help (HLLH) Outcome Model, field testing it in six libraries over two years. In this practical reference, they share their findings, cutting-edge, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, Empowering Youth and Strengthening Community. interpret data with seven easy exercises; Apply the four-step process to assess and present outcomes; Measure and report your library's contributions; Draw together all the pieces to communicate a compelling case for library services; To stay in the game, library directors, administrators, managers, and community leaders must prove the value of the library and its services using outcome measures. Here's how to quantify the contribution of your library's programs to individuals and communities to gain recognition and funding.

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How libraries and librarians help: a guide to identifying user-centered outcomes

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Recognizing that libraries suffer from an inability to communicate their value effectively to their communities and funding bodies, the authors have created a model for the evaluation of library ... Read full review

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Clear, practical advice on documenting "how libraries and librarians help." Worth owning. Read full review

Selected pages


The Urgent Need to Tell the Library Story More Effectively
Outcomes An Approach That Shows the Value of Libraries
The How Libraries and Librarians Help Outcome Model Applying Contextual Approaches to Outcome Evaluation
How to Measure and Predict the Outcomes of Your Own Library Programs and Services
Step One Getting Started Preparing to Conduct an Outcomes Study
Step Two Collecting Data for Outcomes Approaches and Tools
Step Three Analyzing Outcomes Data
Step Four Maximizing the Results of Your Outcomes Study
Predicting Outcomes Outcome Measures as a Planning Tool
Putting Outcomes to Use How Libraries Contribute to Individuals and the Community
Ripples of Impact Washtenaw Literacy Program Outcomes
Empowering Youth Outcomes of Public Libraries Youth Technology Programs
Strengthening Community Outcomes of Community Information Services
Putting the Pieces Together An Outcome Study of the Ypsilanti District Librarys Senior Deposit Collection Program

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Page 3 - Why is it that we have not impressed ourselves, as an important and essential institution, upon the governing body or upon intelligent authors and scholars? Is it in the very nature of our work that it should be so, or is it in ourselves?"2 More recently, Robert Putnam of Bowling Alone fame spoke at the Annual Conference of the ALA.

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About the author (2005)

Karen E. Fisher is an assistant professor at the Information School of the University of Washington.

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