Praise for the previous edition:
Knowing how to communicate clearly and effectively in the workplace is one of the keys to career success. Communication Skills, Third Edition focuses on the importance of solid speaking, writing, listening, and conversational skills for thriving in the workplace. Coverage also includes communication skills that are useful in specific situations, such as techniques for conducting structured and productive meetings. True-or-false quizzes in every chapter have been added to this edition as well as a new appendix of helpful Web sites. This helpful resource also features useful facts and statistics to help readers with their communication skills.