Connections: New Ways of Working in the Networked OrganizationComputer networking is changing the way people work and the way organizationsfunction. Connections is an accessible guide to the promise and the pitfalls of this latest phase ofthe computer revolution.Lee Sproull is Professor of Management at Boston University. Sara Kiesler isProfessor of Social and Decision Sciences at Carnegie Mellon University. |
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Contents
A TwoLevel Perspective on Technology | 1 |
Beyond Efficiency | 19 |
Do You Know Who Youre Talking To? | 37 |
Electronic Group Dynamics | 57 |
Increasing Personal Connections | 79 |
Control and Influence | 103 |
Designing Information Procedures | 125 |
Common terms and phrases
answer ARPANET behavior benefits Black and Decker bulletin boards chapter commitment Common LISP computer network computer-based communication technology Computer-Mediated Communication connections coordination costs cues customers databases David Constant decision Digital Equipment Corporation distribution list dnojS Dubrovsky efficiency electronic communication electronic data interchange electronic discussions electronic groups electronic mail system electronic meetings electronic message experience face-to-face meetings filters forums group mail group members high-status important increase information procedures instance interaction interviews Kiesler local area network located mailbox networked organization organizational participation peripheral employees person personal computers policies potential predictable problems questions received recipients relationship reports requests responses routine Rowdies second-level effects sender share social control Sproull structures subunits switching costs talk Tandem task teams telephone telework tion topics workers