Satisfaction Surveys in Long-term Care

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Jiska Cohen-Mansfield, Farida K. Ejaz, Perla Werner
Springer Publishing Company, 2000 - Health & Fitness - 333 pages
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Dr. Cohen-Mansfield and her colleagues offer advice on implementing satisfaction surveys in an effort to maintain an institution's fiscal growth and to improve the quality of life for long-term care residents. This volume includes a useful summary of published satisfaction scales, examples of satisfaction surveys, benchmarking norms, and examples of supporting materials, such as cover letters, reports, and more.

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Resident Satisfaction Quality of Life
The Domains of Satisfaction in LongTerm Care

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About the author (2000)

Jiska Cohen-Mansfield is a professor in the Department of Health Promotion at Tel Aviv University and a professor at the George Washington University Medical Center. She is also Chair of the Department of Health Promotion and Director of the Herczeg Institute on Aging at Tel Aviv University and was previously Director of the Research Institute at the Hebrew Home of Greater Washington. Her awards include the Recognition Award for Outstanding Contributions in Gerontological Research from the Maryland Gerontological Association (1994), the Barry Reisberg Award for Alzheimer's Research for advances in non-pharmacologic research and clinical treatment from Hearthstone Alzheimer's Family Foundation (2003) and the award in appreciation of outstanding contribution from Psychologists in Long Term Care (2007). She has published more than 250 articles and books and is the co-editor of Satisfaction Surveys in Long-Term Care (with F. K. Ejaz and P. Werner). She is a highly cited researcher as listed by the ISI.

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