The Palgrave Handbook of Co-Production of Public Services and Outcomes

Elke Loeffler, Tony Bovaird

Springer Nature, Nov 23, 2020 - Political Science - 728 pages

This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.

Contents

• List of Boxes: 1
• PartI Introduction and Definitions of CoProduction: 2
• 1 User and Community Coproduction of Public Services and OutcomesA Map of the Current State of Play: 3
• 2 User and Community Coproduction of Public Value: 31
• PartII Disciplinary Roots of Coproduction: 58
• 3 Coproduction in Political Science and Public Administration: 59
• 4 The Political Economy Foundations of Coproduction: 79
• 5 How to Work More Inclusively with The People Its About to Foster More Inclusive Outcomes A Behavioural Insight and Behavioural Design Persp...: 95
• PartIII Different Perspectives on Coproduction: 114
• 6 Coproduction from a Public Service Logic Perspective: 117
• 7 Understanding Coproduction as a Social Innovation: 132
• 8 The Importance of Coproduction in Branding as Governance Strategy: 155
• 9 Getting to Authentic Coproduction An AssetBased Community Development Perspective on Coproduction: 172
• 10 Law and Coproduction The Importance of Citizenship Values: 193
• 11 Discover Together Attempting to Alter Understanding and Practices in Governments Work with Citizens: 211
• 12 Coproduction from a ThirdSector Perspective: 229
• PartIV Cocommissioning of Public Services and Outcomes: 247
• 13 Cocommissioning at the MicroLevel Personalised Budgets in Health and Social Care: 248
• 14 A Strategic Management Approach to Cocommissioning Public Services: 265
• 15 Transforming Lives Communities and Systems? Coproduction Through Participatory Budgeting: 284
• PartV Codesign of Public Services and Outcomes: 310
• 16 Codesigning Healthcare Services with Patients: 311
• 17 Codesign of Public Spaces with Local Communities: 335
• 18 Codesigning NeighbourhoodLevel Social Improvement and Innovation: 352
• 19 Its All in the Practice Towards Quality Codesign: 371
• PartVI Codelivery of Public Service and Outcomes: 385
• 20 Codelivering Public Services and Public Outcomes: 387
• 21 Coproducing Desistance? The Role of Peer Support: 409
• PartVII Coassessment of Public Services and Outcomes: 427
• 22 Coassessment Through Digital Technologies: 428
• 23 Coassessment Through Citizens and Service Users in Audit Inspection and Scrutiny: 451
• PartVIII Implementing and Scaling Coproduction in Public Service Organisations and Systems: 468
• 24 Relational Leadership An Analytical Lens for the Exploration of Coproduction: 471
• 25 Skilling and Motivating Staff for Coproduction: 491
• 26 Citizens Motivations for Coproduction Willingness Ability and Opportunity at Play: 507
• 27 Vulnerable Citizens Will Coproduction Make a Difference?: 526
• 28 Risk and Resilience Management in Coproduction: 541
• PartIX Governance of Coproduction: 559
• 29 Can Coproduction Promote Participatory Public Governance?: 560
• 30 ICTBased Coproduction A Public Values Perspective: 577
• 31 Governance Challenges in Coproduction: 595
• 32 Understanding Analysing and Addressing Conflicts in Coproduction: 613
• PartX Future Research Agenda: 637
• 33 Experimental Methods for Investigating Coproduction: 638
• 34 Coproduction Using Qualitative and Mixed Methods: 659
• 35 Coproducing Research with Users and Communities: 669
• 36 Developing EvidenceBased Coproduction A Research Agenda: 692
• Index: 715

About the author

Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organization Governance International. She has undertaken research and training programmes for the European Commission, OECD ,UNDP and many national governments and local authorities. She serves on the Editorial Boards of International Review of Administrative Sciences and Public Money and Management.

Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham, UK, and Chief Executive of Governance International. He has advised the UK Parliament and government departments, Scottish and Welsh Governments and many public bodies. He has undertaken research for UK Research Councils, European Commission, OECD, and many UK and international public bodies.

Bibliographic information

• Title: The Palgrave Handbook of Co-Production of Public Services and Outcomes
• Editors: Elke Loeffler, Tony Bovaird
• Publisher: Springer Nature, 2020
• ISBN: 3030537056, 9783030537050
• Length: 728 pages
• Subjects: Law / Administrative Law & Regulatory Practice; Political Science / Civics & Citizenship; Political Science / Civil Rights; Political Science / Comparative Politics; Political Science / General; Political Science / Political Economy; Political Science / Political Process / General; Political Science / Public Affairs & Administration; Political Science / Public Policy / Economic Policy; Political Science / Public Policy / General; Political Science / Public Policy / Social Policy