Knowledge Asset Management: beyond the process-centred and product-centred approaches : with 76 figures

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Springer Science & Business Media, 2003 - Business & Economics - 195 pages
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There are two main approaches to knowledge management (KM), the process-centred approach which treats KM as an interpersonal communication process and the product-centred approach which focuses on the artefacts for knowledge, i.e. the documents, their creation and reuse in corporate computer-based systems. Knowledge Asset Management presents a knowledge asset-centric approach which fuses the previous two approaches together. It provides a conceptual framework to guide managers in the planning and development of the initiative and presents a methodology for organisations to: define and document their knowledge management strategy.- audit and design business processes that enhance and facilitate corporate learning.- facilitate knowledge sharing between people in the organisation.- measure and evaluate the quality and value of the organisation's intellectual capital. The book also introduces a way for developing an intranet-based environment to support: the collection and classification of internal and external information.- reuse of stored knowledge using flexible and customisable knowledge navigators and advanced search mechanisms including keyword and concept-based searching (e.g. visualization of the information space).- collaboration via on-line workspaces. Knowledge Asset Management gives an in-depth look at the technologies and methodologies required for knowledge management. Written by four highly experienced consultants in the field, the books also includes case studies showing how the principles work in practice. "One of the rare books today on Knowledge Management that addresses the leveraging of an organization's intellectual assets by using an integrative and holistic approach. Well worth reading!" Michael Stankosky, Professor of Knowledge Management and Co-founder/co-director of the Institute for Knowledge Management, The George Washington University "This book is a useful illustration of Knowledge Management implementation principles: it synthesizes theoretical and pragmatic approaches to the subject and does a competent job of embracing the various dimensions of a Knowledge Management initiative." Daniele Chauvel, Director, European Center for Knowledge Management; Business School Marseille-Provence "For those organisations who wish to take a strategic view of knowledge management, this book shows how they can take KM to the next level - not driven by a technology solution but based on the strategy and needs of the business." Marc Auckland, Chief Learning Officer and Head of the BT Academy, BT "The KM method proposed in this book enables enterprises to exploit their knowledge more effectively by making it easily available to employees and by facilitating the exchange and integration of information used by knowledge workers in a variety of business situations" Ciro Maddaloni, SOGEI S.p.A., Gruppo Telecom Italia.
 

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Contents

Process and Product Approaches in Knowledge Management
1
12 The Process and Product Approaches in KM
3
13 The Process and Product Approaches in KM Software
5
14 The Process and Product Approaches in KM Methods and Services
8
15 The Process and Product Approaches in KM Projects
14
16 The Need to Integrate the Two Approaches
17
The KnowNet Approach and Framework
19
22 Conceptual Foundation of KnowNet
22
48 The Knowledge Systems Administrator Navigator
75
49 The Advanced Search Interface
77
410 Summary and Related Work
84
Case Studies of the KnowNet Solution
89
52 Case Summaries of the KnowNet Application in IT Service Companies
91
The Case of Planet SA
107
Applying Stage I of the KnowNet Method
109
Application of Stage II
114

23 Overview of the KnowNet Framework
25
24 Knowledge Assets
27
25 Knowledge Networking Levels
28
26 KM Infrastructure
29
27 Using the Framework in an Integrated Manner
35
The KnowNet Method
37
Plan
38
Develop
45
Operate
52
35 Measurement of Knowledge Assets
53
The KnowNet Tool
59
42 Design Goals of the KnowNet Tool
62
43 Fundamental Elements of the KnowNet Tool
63
44 The Knowledge Server
64
45 The KM Applications
65
46 The Strategic Knowledge Navigator
67
47 The Knowledge Worker Navigator
70
64 Measuring the KM Initiative
127
Knowledge Asset Management KnowNet and Beyond
131
73 Knowledge Assets as a Concept for Future Research
136
74 Leveraging Knowledge Assets for kBusiness
139
A Knowledge Orientation Matrix
141
A2 Questionnaire for Developing the Matrix
143
A3 Evaluating the Knowledge Orientation Matrix
144
Analyze and Leverage Knowledge in Business Processes
147
Leverage Knowledge in Business Processes
155
Analyze and Leverage Knowledge Networks
161
Leverage Knowledge Networks
166
Develop the Knowledge Asset Schema
175
D3 Development of the Knowledge Object Store
176
D4 Development of the Knowledge Ontology
177
References and Further Reading
185
Index
193
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