Virtual Reference Best Practices: Tailoring Services to Your Library

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American Library Association, Jan 1, 2009 - Language Arts & Disciplines - 148 pages
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"When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? Kern, a leading virtual reference expert, outlines the tools and decision-making process that will help you and your library evaluate, tailor, and launch virtual reference services that are a perfect fit for your community and your library." "Reference librarians, heads of library services, and managers of virtual reference services will welcome this flexible approach with its wealth of exercises and resources to implement immediately. This book contains everything you need to reach sound and sustainable decisions about virtual reference services." --Book Jacket.

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User Review  - davidloertscher - LibraryThing

Do you already provide some form of online help for students or are you thinking of providing it? If so, this is an important volume to explore the idea, consider the issues, and assist in making plans. An essential work. Read full review


Defining Virtual Reference
Is It the Right Thing Right Now?
Who Are We Doing This For? 75

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About the author (2009)

M. Kathleen Kern is the digital services coordinator in central reference services at the University of Illinois at Urbana.

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