Virtual Reference Best PracticesReference librarians, heads of library services, and managers of virtual reference services will welcome this flexible approach with its wealth of exercises and resources to implement immediately. Here's everything you need to reach sound and sustainable decisions about virtual reference services. |
Contents
Defining Virtual Reference | 1 |
Is It the Right Thing Right Now? | 5 |
Who Are We Doing This For? | 15 |
Copyright | |
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Common terms and phrases
academic library administration American Library Association answer AOL Instant Messenger Ask a Librarian assessment assistance budget campus chapter chat reference chat service chat software co-browsing collaborative virtual reference collection consortia consortium costs databases decision Digital Reference discussion e-mail electronic emoticons evaluation exercise goals Google Talk implementing virtual reference important instant messaging Internet issues library software library staff library's marketing Meebo modes of communication MySpace offer online communication options person planning priorities programs Public Library queue Reference and User reference desk reference interactions reference interview Reference Librarian reference staff require response servers shared Skype specific staffing models survey target audience telephone text messaging transcripts Trillian University vendors videoconferencing virtual communication virtual reference questions virtual reference service virtual reference software VoIP VR Guidelines worksheet