Quality Planning and Analysis: From Product Development Through Use
This text provides readable and not overly-technical treatment of quality planning and analysis. The book is one of the resources for learning about quality control principles and techniques. This updated edition includes issues such as electronic commerce, outsourcing, balanced scorecard, quality function deployment, project management, learning organization and supply chain management. The balanced approach emphasizes managerial, behavioural, statistical, and technological concepts for quality.
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Company wide Assessment of Quality
Qua lity Improvement and Cost Reduction
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acceptance achieve action activities analysis analyze apply approach AT&T average causes Chapter characteristics components concept control chart control limits cost of poor customer needs customer satisfaction defects defined design of experiments diagram discussion distribution employees engineering errors evaluate example exponential distribution factors failure feedback Figure function goals histogram identify input inspection internal customers JQH5 Juran Institute manufacturing mean measurement ment MTBF nonconforming normal distribution operations organization parameters Pareto analysis Pareto principle percent percentage performance personnel poor quality prediction process capability process control Quality Congress quality control quality culture quality function deployment quality improvement quality management quality planning reliability requirements responsibility sample Section self-control six-sigma specification limits standard deviation statistical control statistical process control steps strategy supplier Table techniques tion types upper management variables variation worker