Quality Planning and Analysis: From Product Development Through Use

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McGraw-Hill, 2001 - Business & Economics - 730 pages
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This text provides readable and not overly-technical treatment of quality planning and analysis. The book is one of the resources for learning about quality control principles and techniques. This updated edition includes issues such as electronic commerce, outsourcing, balanced scorecard, quality function deployment, project management, learning organization and supply chain management. The balanced approach emphasizes managerial, behavioural, statistical, and technological concepts for quality.

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Basic Concepts
Company wide Assessment of Quality
Qua lity Improvement and Cost Reduction

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About the author (2001)

Gryna is affiliated with the University of Tampa.

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