The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism

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Penguin, Jan 27, 2004 - Business & Economics - 480 pages
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Today’s “managerial” capitalism has grown hopelessly out of touch with the people it should be serving.  The Support Economy explores the chasm between people and corporations and reveals a new society of individuals who seek relationships of advocacy and trust that provide support for their complex lives.

Unlocking the wealth of these new markets can unleash the next great wave of wealth creation, but it requires a radically new approach—“distributed” capitalism. The Support Economy is a call to action for every citizen who cares about the future.

 

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User Review  - AgentofChaos - LibraryThing

I enjoyed the concept of this book, although it could have been edited down and still be an effective read. Shoshana's premise-that value creation will shift from the corporation to the end-user-is an ... Read full review

The support economy: why corporations are failing individuals and the next episode of capitalism

User Review  - Not Available - Book Verdict

This husband-and-wife team-Zuboff is a professor at the Harvard Business School, while Maxmin is a former CEO of Volvo, Thorn EMI, and Laura Ashley-present a comprehensive, scholarly, but readable ... Read full review

Contents

THE CHASM
IN SEARCH OF A NEW ENTERPRISE LOGIC
AN OVERVIEW
I VALUE
WHY ORGANIZATIONAL CHANGE IS NOT THE ANSWER
INTO THE DARKNESS
THIS BOOK
THREE INGREDIENTS FOR ECONOMIC REVOLUTION
THE CONSEQUENCES OF ORGANIZATIONAL NARCISSISM
LOOK A DISTANT STAR
THE MARKETING CONCEPT
THE QUALITY MOVEMENT
REENGINEERING
MASS CUSTOMIZATION
RELATIONSHIP MARKETING
ORGANIZATIONS DO NOT TRANSFORM THEMSELVES

THE FIRST FIELD OF DREAMS
THE INVENTION OF MODERN PLEASURE
THE MASS PRODUCTION OF DREAMS
DISCOVERING MASS PRODUCTION
THE FIVEDOLLAR DAY AND ITS HIDDEN THEORY OF CONSUMPTION
THE MANAGED CORPORATION
MANAGERIAL CAPITALISM AS A ROAD TO DREAMS
THE NEW MASS ORDER AND THE UGLY INDIVIDUAL
THE PAYOFF AND ITS DISCONTENTS
I AM I
SOLDIERS OF THE SELF
TWENTIETHCENTURY WEALTH AND ITS CONSEQUENCES
THE RISE OF THE NEW INDIVIDUAL
PSYCHOLOGICAL INDIVIDUALITY AROUND THE WORLD
NEW LAWS FOR NEW INDIVIDUALS
THE OLD GLASS IS HALF EMPTY
THE NEW GLASS IS HALF FULL
CELEBRATING THE NEW INDIVIDUALS
THE OLD ORGANIZATIONS HAVE FAILED THE NEW INDIVIDUALS
THE EMPLOYMENT RELATIONSHIP GOES GLOBAL
THE DAILY GRIND
ENCOUNTERS IN CAREER TAXIDERMY
NO TIME FOR LIFE
THE NEW STRESS
THE VANGUARD OF A NEW CONSUMPTION
WHERE HAVE ALL THE CAR POOLS GONE?
CONSUMING SANCTUARY
CONSUMING VOICE
FOLLOW THE LINES OF DESIRE
BATTLE AT THE BARBED WIRE
THE SOCIAL RELATIONS OF THE STANDARD ENTERPRISE LOGIC
A TALE OF TWO ECONOMICS
WHATS CUSTOMER SATISFACTION GOT TO DO WITH IT?
LITTLE MURDERS
A HAMMERLOCK ON CHANGE
US
PRODUCTS FIRST
THE MANAGERIAL PYRAMID
LIFE AT COURT
GOOD GUYS CREATE
AND BAD GIRLS DESTROY
TO BE A MAN
IF BOYS LIKED GIRLS BETTER WOULD THEY BE RICHER?
THE PRODUCER GOES EXPLORING AGAIN
AFTER INSTITUTIONS
THE DIGITAL DREAM
UNIQUE CHARACTERISTICS OF THE NEW DIGITAL MEDIUM
SELFSUPPORT THROUGH INFORMATION AND COMMUNITY
SELFSUPPORT AND ECOMMERCE
THE RISE OF NINJA SHOPPING
NINJA SHOPPING IN THE OLD SUPPLY CHAIN
THF NOTSONEW ECONOMY
THE TRANSACTION CRISIS GOES DIGITAL
THE ECOMMERCE SEXUAL DIVIDE
GLIMMERS OF THE DIGITAL BRIDGE
FROM SELFSUPPORT TO DEEP SUPPORT
A COPERNICAN INVERSION FOR COMMERCE
THE METAPRINCIPLES
DISTRIBUTED VALUE IS THE ORIGIN OF ALL STRUCTURES PRINCIPLES 1 2
RELATIONSHIP ECONOMICS AND THE DISCIPLINE OF CASH PRINCIPLE 3
INDIVIDUAL SPACE AND SELFAUTHORING MARKETS PRINCIPLE 4
DEEP SUPPORT PRINCIPLE 5
FEDERATED SUPPORT AND THE NECESSITY OF ALIGNMENT PRINCIPLES 6 7
EXPERIENCING THE FEDERATED SUPPORT NETWORK
INFRASTRUCTURE CONVERGENCE PRINCIPLE 8
INFINITE CONFIGURATION PRINCIPLE 9
NEW FORMS OF VALUATION PRINCIPLE 10
A NEW CONSUMPTION MEANS A NEW EMPLOYMENT PRINCIPLE 11
LIFEBOATS TO INDIVIDUAL SPACE
THE THIRD FORCE
Chapter One
Chapter Two
Chapter Three
Chapter Four
Chapter Five
Chapter Six
Chapter Seven
Chapter Eight
Chapter Nine
Chapter Ten
Chapter Eleven
Chapter Twelve
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About the author (2004)

Shoshana Zuboff is the Charles Edward Wilson Professor of Business Administration at the Harvard Business School. She is the author of the critically acclaimed In the Age of the Smart Machine: The Future of Work and Power.
James Maxmin was Chairman and CEO of Volvo-UK, Thorn Home Electronics, and Laura Ashley PLC. He founded the investment company Global Brand Development and is currently a director at Mast Global. Zuboff and Maxmin are married and live in Maine with their two children.

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