Household Switching Behavior at Depository Institutions: Evidence from Survey DataDivisions of Research & Statistics and Monetary Affairs, Federal Reserve Board, 2002 - Bank marketing - 35 pages |
Common terms and phrases
affirmative response rate age categories bank accounts bank merger banking markets banks in response Behavior at Depository Brian Sack calculated using sampling changed banks checking account checking or savings competitive pressure correlation current bank current main bank customer satisfaction customer service deposit account deposit relationship depository institutions Economics Discussion Series electronic services Federal Reserve Board Finance and Economics Frequencies are calculated frequency distribution Hospital Information Systems household relocation households reporting households were asked households with bank Implications inconvenient to switch job change Mark Carlson market mutual fund Michigan Survey money market mutual move or job Number of observations P-values percent of households percent reported population turnover price factors primary reason proportion of households reasons for changing reasons for staying recent bank change responding affirmatively response to prices sampling weights satisfaction levels savings account September 2002 Small Business specific reasons survey data switched banks switching costs Table transaction accounts trouble