McGraw-Hill Education (India) Pvt Limited, 2002
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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LibraryThing ReviewUser Review - adamwolf - LibraryThing
I first read this book in 2008. It was given to me as part of a leadership seminar I attended through work. I wasn't too fond of the book. It's longer than it needs to be, a good portion of the book ... Read full review
LibraryThing ReviewUser Review - Pferdina - LibraryThing
This book is very useful. It provides lots of help in learning to have difficult conversations. Following some of the suggestions has made me a better communicator already. Read full review