When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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LibraryThing ReviewUser Review - dasam - LibraryThing
Shouldn't a book on how to have productive dialogue be unneeded? Don't we already know how to talk with each other? We may, but we often don't. This is a useful set of tools and strategies for having those conversations with loved ones at home and with colleagues at work. Read full review
LibraryThing ReviewUser Review - adamwolf - LibraryThing
I first read this book in 2008. It was given to me as part of a leadership seminar I attended through work. I wasn't too fond of the book. It's longer than it needs to be, a good portion of the book ... Read full review