McGraw-Hill Education (India) Pvt Limited, 2011
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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LibraryThing ReviewUser Review - sarahlh - LibraryThing
Actual rating: 2.5. Some good ideas but I don't think I walked away from it with as many usable lessons on communication as I've had with other texts. Also, it lacks an understanding of nuance in relationships and intersectionality that I can't fully express right now. Read full review
LibraryThing ReviewUser Review - hskey - LibraryThing
I'm not really certain how I feel about this one. I felt some similarities to Angela Duckworth's book "Grit" - I don't believe this needed to be an entire book and could have covered the main points ... Read full review