When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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LibraryThing ReviewUser Review - buffalogr - LibraryThing
A key skill for any effective leader is the ability to navigate emotionally or politically risky issues.Some good insights. Implementing it's suggestions requires practice and reference to the book. Perhaps, not so good for an audio book. Read full review
LibraryThing ReviewUser Review - scottjpearson - LibraryThing
Do conversations ever catch you off-guard? Do you ever feel unprepared for conversations that pop up spontaneously yet seem to matter a lot and to affect dramatically the course of our lives? These ... Read full review