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BEYOND PROBLEM SOLVING Russell L Ackoff
A Understanding the Client
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agement ager analysis approach behavior brand client cognitive style communication complex concept consultant corporate modeling decision maker decision problem decision science decision scientist decision theory decision-making develop effective effort environment evaluation example experience factors feel forecasting formal function grouper Harvard Business School implementation important individual information system input interaction interpersonal intuitive involved leaders management information systems management science management scientist managerial marketing ment methods model builder nominal grouping operational research OR/MS activities OR/MS group organization organizational perceived person personnel planning models position problem solving procedures professional project groups proposal quantitative recommendations relation relationship relevant response role significant sion situation solution specialist staff structure success suggest systematic task technical techniques tend thinking tion tive top management understand variables West Churchman