Management and the Worker
Psychology Press, 2003 - Industrial engineering - 615 pages
This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies. The test room studies were experiments into what variables in a workplace environment might affect worker fatigue. The findings of these tests led to extensive interviewing on the attitudes of the workers. The final phase of the Hawthorne experiment focused on social factors, using techniques of cultural anthropology to observe small working groups. The results of these experiments profoundly influenced the Human Relations movement.
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PART II A PLAN FOR THE IMPROVEMENT OF EMPLOYEE RELATIONS
PART III A CONCEPTUAL SCHEME FOR THE UNDERSTANDING OF EMPLOYEE DISSATISFACTION
PART IV SOCIAL ORGANIZATION OF EMPLOYEES
PART V APPLICATIONS TO PRACTICE OF RESEARCH RESULTS
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activities actual asked attitude average banks behavior called chapter claimed complaints considerable considered course curves determined difficulty discussed earnings effect efficiency employees evidence example experiment experimental expressed fact factors fatigue feel felt Figure foreman frequently function girls give given group chief hourly human important improvement increase indicated individual industrial interest interviewer kind less logic material mean method mica morning never observation observation room obtained operators organization output particular period personnel plant position possible practice problems production question rank reason record regard regular relation reported responsible rest result rules section chief seemed sentiments significance situation social soldering statement supervision supervisors taken talk tended test room things thought told topics turn week wire wiremen worker