The Librarian as Information Consultant: Transforming Reference for the Information Age
Library users' evolving information needs and their choice of search methods have changed reference work profoundly. Today's reference librarian must work in a whole new way-not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book, which Rebrands reference librarianship on the model of a consulting business, providing a renewed vision of the reference desk by treating patrons as clients Spells out the importance of the patron's voice, and details methods for building and maintaining relationships with patrons Identifies the reference librarian's competitive advantage over Web search engines and shows how to capitalize on it Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their library's services.
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Review: The Librarian as Information Consultant: Transforming Reference for the Information AgeUser Review - Amanda [Novel Addiction] - Goodreads
Not useful for my master's paper. Alas. Read full review
Review: The Librarian as Information Consultant: Transforming Reference for the Information AgeUser Review - Alison - Goodreads
Basically I either need to go to business school so I can understand this book better, or I need to avoid business school altogether. Could go either way. Read full review
academic library activities affinity diagram American Library Association assist Baldrige National Quality behavior Black Belts brand clients communicate the value consultant’s professional service consultant’s service product consumer’s costs of quality create customer demand customer expectations customer’s defects define desk develop environment evaluation factors financial resources focus focuses function identify implement individuals influence information consultant’s services information consulting service information need integrated marketing communications interaction interlibrary loan Internet Ishikawa diagram Kano model Lean library and information library organization library services library’s marketing plan marketing strategy measurable Michael Baldwin National Quality Program nonprofit Ohio Ohio State University organization’s outcomes Pareto chart performance potential product or service professional service products questions reference librarians service blueprint service experience service failure service process service provider Service Quality service recovery ServiceScape SIPOC Six Sigma skills specific successful consultants team members understanding value-stream map Veria Vocera communication badges Voice wait