Papers from the ... Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Volume 7Department of Marketing [jointly with the Division of Research], School of Business, Indiana University., 1983 - Consumer complaints |
Contents
RESEARCH IN CONSUMER SATISFACTION AND CONSUMER DISSATISFACTION | 1 |
Cron Southern Methodist University | 10 |
Consumer Satisfaction as a Function of Search Experience Individual Differences | 17 |
Copyright | |
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3rd annual CS/D&CB 4th annual CS/D&CB Advances in Consumer analysis annual ACR conference annual CS/D&CB conference attitude attributes automobile brand norm CEO complainants cognitive comparison Complaining Behavior Concepts and Measures consumer alienation Consumer Complaint Consumer Dissatisfaction Consumer Research Consumer Satis Consumer Satisfaction Consumer Satisfaction/Dissatisfaction consumer's correlations Crest toothpaste CS/D Day and H dealer Dimensions of Consumer disconfirmation Dissatisfaction and Complaining dissatisfied editors emotion equity theory evaluation experience faction factors feelings Hunt and Ralph independent variables Indiana University inputs John Journal of Consumer Journal of Marketing Journal of Retailing Keith Hunt level of living Marketing Research Measures of Consumer October 3-5 October 5-7 overall paper perceived percent person predictive priori group Proceedings purchase Ralph L relationship response restaurant sample Satisfaction and Complaining Satisfaction and Dissatisfaction scale significant Social social comparison theory sumer Swan Table tion Trawick Westbrook William word-of-mouth