Designing and Using Organizational Surveys

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Gower Publishing, Ltd., 1998 - Business & Economics - 188 pages
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Organizational surveys are widely recognized as a powerful tool for measuring and improving employee commitment. If poorly designed and administered, however, they can create disappointment and cynicism. There are many excellent books on sampling methodology and statistical analysis, but little has been written so far for those responsible for designing and implementing surveys in organizations. Now Allan H Church and Janine Waclawski have drawn on their extensive experience in this field to develop a seven-step model covering the entire process, from initiation to final evaluation. They explain in detail how to devise and administer different types of organizational surveys, leading the reader systematically through the various stages involved. Their text is supported throughout by examples, specimen documentation, work sheets and case studies from a variety of organizational settings. They pay particular attention to the political and human sensitivities concerned and show how to surmount the many potential barriers to a successful outcome. Designing and Using Organizational Surveys is a highly practical guide to one of the most effective methods available for organizational diagnosis and change.
 

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Contents

List of figures
5
Pooling resources
19
performance and change
21
Developing a worldclass survey
37
Communicating objectives
65
Administering the survey
83
Interpreting results
101
modelling techniques
126
Delivering the findings
139
Learning into action
159
References
179
Index of authors cited
187
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About the author (1998)

Allan H Church holds both a master‚e(tm)s degree and a doctorate in organizational psychology from Columbia University. Before becoming a full-time consultant, he worked for IBM on communications measurement and corporate personnel issues. Dr Church co-teaches a course at Columbia University Teachers‚e(tm) College on the application of data-based methods for organizational change. He has published more than 70 articles in academic and practitioner journals and is the editor of both The Industrial-Organizational Psychologist and the Organization Development Journal. Janine Waclawski received her BA in psychology from the State University of New York, and her MPhil and PhD from Columbia University. She has worked for IBM, for the City of New York, has published numerous articles on data-based methods for organizational change and is involved in a number of teaching programmes. Dr Waclawski is active in several professional organizations and serves on the editorial board of the Organization Development Practitioner, the Organization Development Journal and the International Journal of Organizational Analysis. Both authors are principal consultants with W Warner Burke Associates, a New York-based consultancy specializing in the design and implementation of large-scale organizational surveys.

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