Supervision and Leadership in Tourism and Hospitality

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Cengage Learning EMEA, 1998 - Business & Economics - 188 pages
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A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety. A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.
 

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Contents

Introduction
1
Abstract
2
The Role of the Supervisor
15
References
22
Motivation
24
Leadership
36
Staffing
43
Training and Assessment
58
Staff Administration
109
Staff Scheduling
121
Policies and Procedures
133
Written Communication
143
5
152
Quality Management
154
Occupational Health and Safety
163
Security
172

Planning and Organising Workflow
73
Delegation and Control
86
Decisionmaking and Problemsolving
100
Integrated Case Study
183
Copyright

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About the author (1998)

Christine Davies is a teacher with TAFE NSW.

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