Business Continuity Management and Emergency Management in Centrelink
Australian National Audit Office, 2003 - Crisis management - 144 pages
The primary objective of the audit was to assess whether Centrelink has effective BCM and/or associated risk management procedures and plans in place that: minimise the likelihood of a significant business outage; and, in the event of such an outage, minimise disruption of critical services to customers. The audit also assessed whether Centrelink services satisfy special demands in times of emergency.
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