Policies and Procedures

Front Cover
An essential reference for management groups of Victorian community organisations. Policies and procedures help make a workplace run smoothly by ensuring staff and volunteers know how things are done and how decisions are made. They provide guidelines for resolving conflict and minimising risk and they enable staff to get on with the job of delivery quality services. Fully revised and updated from the popular 1993 publication, Policies and Procedures explains what policies and procedures are, why you need them and how to develop them. The book identifies a broad range of policy areas that your organisation may need to consider. It includes sample policies with tips on how to adapt and implement them. It also recommends a set of key policies that your organisation should have in place as a minimum to ensure good governance and management. Policies and Procedures is one of suite of manuals that the Victorian Council of Social Service (VCOSS) is producing. Also now available as the perfect companion volume is Community Management.

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About the author (2007)

Judy Horacek is an Australian cartoonist, illustrator and writer, born in 1961. She is a graduate of the University of Melbourne. She has illustrated numerous books. Her early work, Life on the Edge: Cartoons was published in 1992. Where is the Green Sheep was written by Mem Fox and illustrated by Judy Horecek, is an Australian bestseller.

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