Search Images Maps Play YouTube News Gmail Drive More »
Sign in
Books Books 1 - 4 of about 4 editions of Service Profit Chain.

The Service Profit Chain

W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett - Business & Economics - 1997 - 320 pages
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading ...
Snippet view - About this book

The service profit chain: how leading companies link profit and growth to ...

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger - Business & Economics - 1997 - 301 pages
Argues that service businesses aim for customer satisfaction, employee productivity, and loyalty
Snippet view - About this book




  1. My library
  2. Help
  3. Advanced Book Search