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Books Books 11 - 20 of about 45 related to The ultimate CRM handbook: strategies and concepts for building enduring ....   

Call Center Operation: Design, Operation, and Maintenance

Duane Sharp - Computers - 2003 - 303 pages
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete ...
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The Intimate Supply Chain: Leveraging the Supply Chain to Manage the ...

David Frederick Ross - Business & Economics - 2008 - 304 pages
The growing power being exercised by today’s consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the ...
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Customer Relationship Management

Francis Buttle - Business & Economics - 2004 - 384 pages
Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent the complexities of customer relationship management. The book views customer ...
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Customer Equity: Building and Managing Relationships as Valuable Assets

Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas - Business & Economics - 2001 - 228 pages
What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology - and information - intensive economy ...
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Internet Marketing: Building Advantage in the Networked Economy

Internet marketing - 2002 - 726 pages
Upper-level undergraduate, MBA, and Executive MBA courses focussed on Internet marketing strategy and implementation. This text presents a road-tested framework to help ...
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