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Books Books 21 - 30 of about 48 related to The Value Profit Chain: Treat Employees Like Customers and Customers Like.   

The service management course: cases and readings

W. Earl Sasser, Christopher W. L. Hart, James L. Heskett - Business & Economics - 1991 - 977 pages
In this companion volume to Service Breakthroughs, Sasser, Hart, and Heskett present 36 in-depth case studies and ten readings which focus on "breakthrough" service providers ...
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Strategy from the Outside In: Profiting from Customer Value

George Day, Christine Moorman - Business & Economics - 2010 - 304 pages
Make customer value a C-Suite priority for lasting profits and growth While the Great Recession ravaged the balance sheets of long-standing leaders in their respective ...
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