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Books Books 31 - 40 of about 48 related to The Value Profit Chain: Treat Employees Like Customers and Customers Like.   

Delivering Quality Service

Valarie A. Zeithaml - Business & Economics - 2010 - 226 pages
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent ...
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Emotional Value: Creating Strong Bonds with Your Customers

Janelle Barlow, Dianna Maul - Business & Economics - 2000 - 336 pages
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations ...
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Talent: Making People Your Competitive Advantage

Edward E. Lawler, III - Business & Economics - 2010 - 304 pages
The source of competitive advantage has shifted in many organizations from reliability to innovation and flexibility. But what does it take for an organization that innovates ...
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales ...

Howard Stevens, Theodore Kinni - Business & Economics - 2006 - 192 pages
Achieve Sales Excellence examines the new paradigm of business-to-business sales, and outlines the seven practices sales professionals and organisations must embrace to have a ...
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Customer Friendly: The Organizational Architecture of Service

James T. Ziegenfuss - Business & Economics - 2007 - 236 pages
The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders ...
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How to Be a Fierce Competitor: What Winning Companies and Great Managers Do ...

Jeffrey J. Fox - Business & Economics - 2010 - 176 pages
From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it Economic downturns separate the winning companies from the struggling. And as ...
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Best! - No Need to Be Cheap If You Are...

Mike Hohnen - Business & Economics - 2013 - 200 pages
Inspired by the principles developed in the "Service Profit Chain," Mike Hohnen takes you through each of the steps needed to create an outstanding service business. We live in ...
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Customer Care Excellence: How to Create an Effective Customer Focus

Sarah Cook - Business & Economics - 2010 - 288 pages
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products ...
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The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

James Heskett - Business & Economics - 2011 - 320 pages
The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an ...
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