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Books Books 31 - 40 of about 48 related to The Value Profit Chain: Treat Employees Like Customers and Customers Like.   

The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

James Heskett - Business & Economics - 2011 - 384 pages
The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an ...
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The Market Driven Organization: Understanding, Attracting, and Keeping ...

George S Day - Business & Economics - 1999 - 304 pages
For forty years managers have been exhorted to "stay close to the customer and ahead of the competition." And with good reason Research now shows that market driven ...
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Profitable Growth Is Everyone's Business: 9 Tools You Can Use Monday Morning

Ram Charan - Business & Economics - 2004 - 224 pages
The coauthor of the international bestseller Execution has created the how-to guide for solving today’s toughest business challenge: creating profitable growth that is organic ...
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei, Anne Morriss - Business & Economics - 2012 - 256 pages
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance ...
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The Workforce Scorecard: Managing Human Capital To Execute Strategy

Mark A. Huselid, Brian E. Becker, Richard W. Beatty - Business & Economics - 2005 - 304 pages
In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is ...
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Architecting Enterprise: Managing Innovation, Technology, and Global ...

. Rajagopal - Business & Economics - 2014 - 318 pages
The discussion in this book provides an introduction to the concept of entrepreneurship and entrepreneurial business management. The author covers many elements of the ...
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Strategic Management: An Executive Perspective

Cornelius de Kluyver, John A. Pearce - Business & Economics - 2015 - 255 pages
Organizational success crucially depends on having a superior strategy and effectively implementing it. Companies that outperform their rivals typically have a better grasp of ...
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Results-Based Leadership

David Ulrich, Jack Zenger, Norman Smallwood - Business & Economics - 1999 - 256 pages
A landmark book, Results-Based Leadership challenges the conventional wisdom surrounding leadership. Authors Ulrich, Zenger, and Smallwood--world-renowned experts in human ...
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