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Books Books 31 - 40 of about 48 related to The Value Profit Chain: Treat Employees Like Customers and Customers Like.   

The Human Equation: Building Profits by Putting People First

Jeffrey Pfeffer - Business & Economics - 1998 - 345 pages
Criticizes many common personnel management practices, and argues that policies such as job security and fair compensation result in greater profits in the long run
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes

Robert S. Kaplan, David P. Norton - Business & Economics - 2003 - 480 pages
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to ...
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Best Practices in Planning and Performance Management: Radically Rethinking ...

David A. J. Axson - Business & Economics - 2010 - 356 pages
A practical framework for effectively managing performance in today's complex, competitive and risky global markets The Third Edition provides a complete framework for building ...
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Create Marketplace Disruption: How to Stay Ahead of the Competition

Adam Hartung - Business & Economics - 2010 - 256 pages
Master the #1 Principle for Long-Term Market Dominance! The Phoenix Principle “Create Marketplace Disruption is as thought-provoking as it is entertaining. Adam Hartung offers ...
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Breakthrough: How Great Companies Set Outrageous Objectives and Achieve Them

Bill Davidson - Business & Economics - 2004 - 244 pages
Breakthrough will help executives lead their teams to peerless, unsurpassed performance by helping them define a grand goal and engage the organization to pursue and achieve ...
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Profit Brand: How to Increase the Profitability, Accountability ...

Nick Wreden - Business & Economics - 2007 - 240 pages
Profit Brand offers a comprehensive metrics-based approach to branding that allows companies to link branding activities directly with bottom-line results, align the ...
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A Complete and Balanced Service Scorecard: Creating Value Through Sustained ...

Praveen K. Gupta, Rajesh K. Tyagi - Business & Economics - 2008 - 320 pages
In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates ...
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Magnetic Service: Secrets for Creating Passionately Devoted Customers

Chip R. Bell, Bilijack R. Bell - Business & Economics - 2003 - 169 pages
Seven "magnetic service" practices are outlined here, with advice and plentiful real-world examples designed to show readers how to develop and nurture the all-important ...
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The Horizontal Organization: What the Organization of the Future Actually ...

Frank Ostroff - Business & Economics - 1999 - 272 pages
The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees ...
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