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Books Books 1 - 8 of about 8 related to AMA Handbook for Customer Satisfaction.   

Competitive Intelligence for the Competitive Edge

Alan F. Dutka - Business & Economics - 1999 - 320 pages
Written from a practitioner's perspective, this book explains how to integrate a company's operations--particularly marketing, advertising, and strategic planning--with the ...
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Misfortune on Cleveland’s Millionaires' Row

Alan F. Dutka - History - 2015 - 160 pages
Extreme wealth could buy a mansion in Millionaires' Row but not immunity from unsavory business dealings or shameful behavior. May Hanna gave her millionaire ex-husband's hired ...
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Historic Movie Theaters of Downtown Cleveland

Alan F. Dutka - Performing Arts - 2016 - 208 pages
The first movie theaters in Cleveland consisted of converted storefronts with sawed-off telephone poles substituting for chairs and bedsheets acting as screens. In 1905 ...
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Customer Satisfaction Evaluation: Methods for Measuring and Implementing ...

Evangelos Grigoroudis, Yannis Siskos - Business & Economics - 2009 - 308 pages
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as ...
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