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Books Books 1 - 10 of about 10 related to AMA Handbook for Customer Satisfaction.   

Competitive Intelligence for the Competitive Edge

Alan F. Dutka - Business & Economics - 1999 - 320 pages
Written from a practitioner's perspective, this book explains how to integrate a company's operations--particularly marketing, advertising, and strategic planning--with the ...
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Misfortune on Cleveland’s Millionaires' Row

Alan F. Dutka - History - 2015 - 160 pages
Extreme wealth could buy a mansion in Millionaires' Row but not immunity from unsavory business dealings or shameful behavior. May Hanna gave her millionaire ex-husband's hired ...
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Historic Movie Theaters of Downtown Cleveland

Alan F. Dutka - Performing Arts - 2016 - 208 pages
The first movie theaters in Cleveland consisted of converted storefronts with sawed-off telephone poles substituting for chairs and bedsheets acting as screens. In 1905 ...
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Slovenians in Cleveland: A History

Alan F. Dutka - Photography - 2017 - 160 pages
The Newburgh, St. Clair and Collinwood neighborhoods formed the core of Greater Clevelands enormous Slovenian population, still the largest in America. The citys Slovenian ...
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AMA Complete Guide to Marketing Research for Small Business

Holly Edmunds - Business & Economics - 1996 - 176 pages
"This book is a 'must-have' for any company interested in knowing more about its market. It contains very practical and proven strategies for powerful results." -- Fred Gerdes ...
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Creating Value for Customers: Designing and Implementing a Total Corporate ...

William A. Band - Business & Economics - 1991 - 352 pages
The 1990s bring challenges to American business that will require radical new management strategies. The management revolution gathering momentum across the country puts ...
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